Listed here by category are answers to frequently asked questions as well as information about guarantees, shipping, pricing, billing, return, and privacy policies. Also listed are all the terms and conditions we operate by.
Your complete satisfaction is our number one goal. Thank you for visiting our web site and nature store!
I found a sick or injured bird, what do I do with it?
Please don’t bring the bird to one of our stores. Instead, call the trained wildlife rehabilitators of Greenwood Wildlife at (303) 823-8455. If Greenwood advises you to bring the bird to them, resist the urge to feed the bird and keep it warm in a dark, quiet place, such as in a cardboard box with a towel while transporting.
Do you sell birds?
We are a wild bird supply store selling premium bird seed, bird feeders, optics, and other wild bird-related items and gifts. We do not sell pet birds.
Do you sell gift certificates?
We sell paper gift certificates in any denomination you would like. Unfortunately, gift certificates can only currently be redeemed in-person and not for online purchases. Please call our Littleton (303-979-2473) or our Boulder (303-979-2475) store to purchase a gift certificate if you are unable to purchase in-store.
Squirrels broke my feeder. Do you sell replacement parts/can it be fixed?
We are a Classic Brands retailer and Droll Yankees Authorized Service Center. Under the terms of Droll Yankees’ “Forever Promise” we can provide replacement parts for your feeder and, in most cases, even repair it for you.
We also sell, provide parts for, and repair Brome Squirrel Buster feeders.
For other brands, please contact us to see if parts are available.
Can you fix my binocular/spotting scope/tripod?
We are not an authorized repair center for optics. We recommend contacting the manufacturer of your optics directly for any repairs.
What are my payment choices?
Our online store accepts Visa, MasterCard, Discover, and American Express credit cards and debit cards connected with either Visa or MasterCard. All credit card information is encrypted and secure. Simply select the method of payment you wish to use and complete the transaction.
In-store we accept cash, personal check, and above-mentioned credit and debit cards.
Do I have to pay sales tax?
Items shipped within the state of Colorado will be charged sales tax based on the tax rate of our headquarters in Littleton, Colorado.
How can I get a copy of my receipt/invoice?
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices or call the store location that fulfilled your order to request an emailed or paper receipt.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
What is your return policy?
We strive to offer our customers the freshest, highest quality bird food. Therefore, returns of seed or suet will only be accepted with a receipt for unopened items within 14 days of purchase.
Optics returns will be considered within 7 days of purchase for new, unused products when all items and all original packaging are present. Optics returns are at the discretion of the owner or store manager and may be subject to a 10% restocking fee.
All other returned items must be in new condition and returned within 60 days of purchase.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your returned item(s).
Pricing and Billing
What information do you collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We do not keep credit card information on file.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do you use my information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do you protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do you use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do you disclose the information you collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include frontrangebirding.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can I opt-out, remove or modify information I provided to you?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses, and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
What about third party links?
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
What if I have questions or comments?
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of frontrangebirding.com. The collective work includes works that are licensed to frontrangebirding.com. Copyright 2022, frontrangebirding.com ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with frontrangebirding.com or purchasing frontrangebirding.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with frontrangebirding.com, or to purchase frontrangebirding.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by frontrangebirding.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of frontrangebirding.com used in the site are trademarks or registered trademarks of frontrangebirding.com
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, frontrangebirding.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. frontrangebirding.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. frontrangebirding.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Frontrangebirding.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if frontrangebirding.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a frontrangebirding.com product is mistakenly listed at an incorrect price, frontrangebirding.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Frontrangebirding.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, frontrangebirding.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by frontrangebirding.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Frontrangebirding.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to frontrangebirding.com.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of frontrangebirding.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of frontrangebirding.com products) must be commenced within one (1) year after the claim or cause of action arises. frontrangebirding.com’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. frontrangebirding.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a frontrangebirding.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Frontrangebirding.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, frontrangebirding.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, frontrangebirding.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to frontrangebirding.com in its sole discretion.
You agree to indemnify, defend, and hold harmless frontrangebirding.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, frontrangebirding.com may link to sites operated by third parties. However, even if the third party is affiliated with frontrangebirding.com, frontrangebirding.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of frontrangebirding.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, frontrangebirding.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).